388k Privacy Policy

2.1 Registration Information

When you open an account at 388k, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — users under 21 are not permitted to use this platform)
• Active email address
• Mobile number (for bKash, Nagad, Rocket, or Upay verification)
• Preferred username and password

2.2 Identity Verification Information (KYC)

To ensure secure transactions and prevent money laundering, we may collect the following documents as part of the Know Your Customer process:

• Copy of National ID (NID) or passport
• Proof of address
• Proof of ownership of payment method

These documents are stored on encrypted servers and can only be accessed by authorized staff.

2.3 Financial Transaction Information

When you make deposits and withdrawals at 388k, we record the following information:

• Transaction amount, date, and time
• Payment method used (bKash, Nagad, Rocket, Upay)
• Last four digits of the mobile wallet number (the full number is not stored)
• Transaction reference ID

2.4 Automatically Collected Information

When you use the 388k platform, our system automatically collects certain technical information:

4.1 Service Provider Partners

Certain trusted third-party services are used to operate our platform, such as payment processors, game software providers, and technical infrastructure services. These partners may only access the information necessary to provide their specific services and are bound by confidentiality agreements with us.

4.2 Legal Obligations

If we are required to disclose information by law, court order, or direction of a competent authority, we may do so. In such cases, we will always provide only the minimum information necessary.

4.3 Fraud and Crime Prevention

If fraud, money laundering, or any other criminal activity is suspected, information may be shared with the relevant authorities. This is to ensure the safety of all users.

4.4 Business Transfer

If 388k undergoes a change of ownership, merger, or acquisition in the future, your information may be transferred to the new owner. In that case, this Privacy Policy will continue to apply and you will be notified in advance.

As a user of 388k, you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to know what information we hold about you. You can email us at [email protected] at any time to request a summary of your information.

6.2 Right to Correction

If any of your information is incorrect or incomplete, you have the right to contact our support team to have it corrected.

6.3 Right to Request Deletion

After closing your account, you may request that your personal information be deleted. However, some information must be retained for a specific period due to legal obligations and financial audit requirements.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you can send us an email with "Unsubscribe" at any time, or let us know directly via live chat.

6.5 Right to Data Portability

You have the right to request a structured, machine-readable copy of your own information.

388k retains your information only for as long as necessary:

• Active account information: Retained for as long as the account remains active.
• Financial transaction records: Retained for a minimum of five years after account closure due to legal and regulatory obligations.
• KYC documents: Retained after account closure for the applicable legal period.
• Customer support communications: Logs are retained for up to three years after the issue is resolved.
• Inactive accounts: If inactive for two years, information is reviewed and deleted where applicable.

388k reserves the right to update this Privacy Policy as needed. If there are any significant changes to the Policy, we will notify you in the following ways:

• By updating the "Last updated" date on this page
• By sending a notification to your registered email
• By displaying a prominent notice on the platform

Continuing to use our platform after changes have been made indicates that you agree to the updated Policy. We recommend that you visit this page regularly.