Frequently Asked Questions
Answers to all your questions about 388k
From opening an account to withdrawing funds — everything you need to know about 388k, all in one place.
388k is a trusted online casino and betting platform for players in Bangladesh. Whether you are a new player or experienced — questions about making deposits, using bonuses, playing games or managing your account are all covered here in detail. The questions below are based on the topics most frequently asked by Bangladeshi players. If you do not find an answer, contact our 24/7 live chat support.
Account and Registration
Registering an account at 388k is very quick — it can be completed in just a few minutes. You need to sign up with a valid mobile number and a password. Once registration is done, your account is activated instantly and you can access the platform.
To register, you need an active mobile number and a strong password. For your security, 388k keeps your information protected. Providing accurate details when creating your account makes it easier to resolve any payment or support issues in the future.
No. According to 388k policy, only one account per person is allowed. Attempting to open multiple accounts may result in both accounts being suspended and bonuses being cancelled. This rule is strictly enforced to maintain a fair playing environment.
If you forget your password, use the "Forgot Password?" option on the 388k Login page. A verification code will be sent to your registered mobile number, which you can use to set a new password. If you have trouble, contact our 24/7 live chat support.
Yes, 388k is fully mobile-friendly. You can create an account, log in, make deposits and play games — all from any smartphone browser. The entire site works in an optimized way on mobile without needing a separate app.
Deposits and Withdrawals
Depositing from bKash to 388k is instant — funds are usually credited to your 388k wallet within a few seconds to a few minutes at most. You can check your deposit history on the Finance / Wallet page. For any delay, contact live chat.
The minimum deposit amount at 388k is ৳300. This applies to all payment methods — bKash, Nagad, Rocket and Upay. This limit has been set with small-budget players in mind.
Yes, depositing via Nagad at 388k is completely safe. All transactions are protected by SSL encryption. Besides Nagad, you can also use bKash, Rocket and Upay. No extra charges apply for payments.
The minimum withdrawal amount at 388k is ৳800. Once a withdrawal request is approved, funds are usually sent to your bKash, Nagad, Rocket or Upay account within 1 hour. Fast withdrawals are one of 388k's key features.
388k generally does not charge any additional processing fee for withdrawals. However, mobile banking providers (bKash, Nagad, Rocket, Upay) may apply their own transaction charges. It is a good idea to check your payment method's terms before withdrawing.
Yes, both Rocket and Upay can be used for deposits and withdrawals at 388k. These two methods are especially convenient for those who do not use bKash or Nagad. You can get started with a minimum deposit of ৳300.
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches, log in to 388k and go to the cricket section. There you will find a list of ongoing or upcoming BPL matches. Place a bet on your preferred team or outcome and set the amount. Check the odds carefully before confirming your bet.
Yes, all slot games at 388k are sourced from reputable game providers such as PG Soft, Pragmatic Play and JILI. These providers' games use a Random Number Generator (RNG) tested by independent third parties, which ensures that the outcome of every spin is completely random and fair.
RTP or Return to Player is a percentage that indicates how much of players' total bets a game returns over the long term. For example, a 96% RTP means that on average ৳96 may be returned for every ৳100 wagered. This is a mathematical average — results will vary each session.
Yes, the 388k Casino section offers a live casino experience with real dealers. You can play live table games from top providers like Evolution Gaming and Ezugi — such as live roulette, live blackjack and live baccarat. Live games can be enjoyed equally well from mobile.
In a crash game, a multiplier keeps rising and can crash at any moment. You need to cash out before the crash — your bet is then multiplied by that multiplier and credited to your wallet. Spribe's Aviator is one of the popular crash games at 388k.
Bonuses and Promotions
When you create a new account at 388k and make your first deposit, you will receive a 150% welcome bonus of up to ৳20,000. That means if you deposit ৳5,000, you will receive an additional ৳7,500 as a bonus. The wagering requirement for the bonus is 15 times.
A wagering requirement means you must place bets totalling a set multiple of the bonus amount before you can withdraw it. At 388k, 15x means that if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets before withdrawing. The bonus can be withdrawn once this condition is met.
The 388k VIP program has 5 levels: Bronze, Silver, Gold, Platinum and Diamond. Weekly cashback is available at each level — up to 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum and up to 0.8% weekly cashback at Diamond. You can move up to higher levels based on your play volume and activity.
The terms for using bonuses depend on the specific promotion. Generally, slot games are the most effective for meeting wagering requirements. Some bonuses may only apply to certain game categories. Detailed terms for each bonus can be found on the terms and conditions page.
Yes, 388k offers special promotions during festivals and sporting seasons. Special bonuses and cashback offers may be launched during Eid, BPL or the T20 World Cup. To stay up to date on the latest promotions, visit the 388k promotions page regularly or ask via live chat.
Security and Responsible Gaming
Yes, 388k protects all your personal and financial information with the highest level of security. We use SSL encryption technology that prevents your data from reaching third parties. Read our privacy policy for more details.
Yes, 388k is for adults aged 21 and above only. Creating or using an account by minors is strictly prohibited. Following this rule is not only a legal obligation — it is part of our responsible gaming commitment.
388k takes responsible gaming seriously. On our responsible play page you will find deposit limits, session time limits and a self-exclusion option (to take a temporary or permanent break). If you feel that your play is getting out of control, contact our support team immediately.
To activate self-exclusion, go to the responsible play section of 388k or request it directly through our 24/7 live chat support. You can block access to your account for a set period of your choice (30 days, 90 days or permanently). Once self-exclusion is active, bonus emails will also be stopped.
The 388k support team provides service in Bengali 7 days a week, 24 hours a day. Instant help is available through live chat — after logging in to the site, click the chat icon. To contact us by email, write to [email protected].
Still have questions?
Our expert support team is available in Bengali. Get immediate help with any issue via live chat.
Contact Options
Live Chat
Available 24/7 — instant support in Bengali
Email Support